Shipping & Refund Policy

For all questions and concerns please email hello@shopluminescents.com.

​​​

​

Shipping Policy

​

Please allow 2-5 business days for processing your order. We are closed on weekends and holidays. 

​

Standard Shipping: 5-10 business days from the date of shipment

Expedited Shipping: 3-5 business days from the date of shipment

​

**Please note any shipping method purchased is the estimated arrival time after your order has shipped.**

​​

​

Tracking a Package

​

Once your order is shipped, please contact USPS or UPS for any updates regarding the status of your shipment. At that point, it is out of our hands.

​

​​

Tracking information states package has been "delivered" but it is not.

​

Once a package has been marked as "Delivered", there is nothing we can do. Please contact your local post office to further inquire about the packages' whereabouts.

​​

​

​Packages returned to sender

​

Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void.​

​​

​

Refund Policy

​

Any unused item is eligible for a return up to 30 days after receipt of order. Your refund will be issued upon receipt of product. For issues with burned candles, please reach out to us for a potential refund or replacement. For all refunds and returns, please contact us at hello@shopluminescents.com.

​

​

​